Question 1

How quickly can you fix my track misalignment?

Accepted Answer

Track misalignment repairs typically take 30-60 minutes once our technician arrives. For emergencies, we offer same-hour arrival in our service area. The repair involves realigning the tracks, tightening hardware, and testing the door's operation. Most track issues can be resolved in a single visit with our fully-stocked service vehicles.

Question 2

What causes track misalignment in garage doors?

Accepted Answer

Track misalignment is commonly caused by: impact damage from vehicles or objects hitting the door, loose mounting brackets that vibrate free over time, foundation settling affecting the garage structure, worn rollers causing uneven movement, and temperature fluctuations causing metal expansion/contraction. Regular maintenance can prevent most alignment issues.

Question 3

Do you offer financing for new residential door installations?

Accepted Answer

Yes! We offer flexible financing options for new garage door installations. We partner with several financing providers to offer plans with low monthly payments, 0% interest promotional periods, and quick approval processes. Our team can discuss financing options during your free consultation to find a plan that fits your budget.

Question 4

What is your warranty coverage?

Accepted Answer

We provide a comprehensive 2-year warranty on all parts and labor. This covers any defects in workmanship or parts failure under normal use. Many of our installed products also carry manufacturer warranties of 10+ years. If something goes wrong, we'll make it right—that's our guarantee.

Question 5

How often should I have my garage door serviced?

Accepted Answer

We recommend professional maintenance at least once per year. However, if your door sees heavy use (more than 4 times daily), twice-yearly service is ideal. Regular maintenance extends door life by 5-10 years, prevents costly emergency repairs, and ensures safe operation for your family.

Question 6

Do you service all garage door brands?

Accepted Answer

Yes, our factory-trained technicians service all major brands including LiftMaster, Chamberlain, Genie, Craftsman, Wayne Dalton, Clopay, Amarr, and more. We carry common parts for most brands in our service vehicles for same-day repairs.

Question 7

What should I do if my garage door won't open?

Accepted Answer

First, check if the opener has power and the remote batteries are fresh. Try the wall button—if it works but the remote doesn't, replace remote batteries. Check for obstructions in the door's path. If none of these work, call us for same-hour emergency service. Never attempt to force a stuck door open as this can cause injury or further damage.

Garage Door Medway

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